SeatShift es un mercado de reventa, no el vendedor oficial de las entradas. Los precios pueden ser superiores al valor nominal.
Refund Policy
SEATSHIFT B.V. Last updated: September 23, 2025 At SeatShift B.V., we are committed to providing our customers with secure, reliable, and fair access to sold-out events. As we operate within the secondary ticket market, each ticket is unique and time-sensitive. The following policy outlines how we handle refunds and complaints.
1. When you get your money back Every order at SeatShift is protected by our buyer guarantee. You are entitled to a refund in the following situations: • We can't deliver your order. If we can't offer a valid alternative, we refund the full purchase amount to your original payment method.
• You are demonstrably denied entry because your ticket turns out to be invalid. See article 2 for the evidence we ask for.
• The event is cancelled and not rescheduled. In that case we offer either a credit or a full refund. An order cannot be cancelled if you decide not to attend, if you're unable to attend for personal reasons, or if you placed the order by mistake. Under Article 6:230p sub e of the Dutch Civil Code, tickets for events tied to a specific date are exempt from the statutory cooling-off period, because it concerns a service delivered on a fixed date. If you no longer need your ticket, contact us and we'll see whether we can help you resell it.
• You are demonstrably denied entry because your ticket turns out to be invalid. See article 2 for the evidence we ask for.
• The event is cancelled and not rescheduled. In that case we offer either a credit or a full refund. An order cannot be cancelled if you decide not to attend, if you're unable to attend for personal reasons, or if you placed the order by mistake. Under Article 6:230p sub e of the Dutch Civil Code, tickets for events tied to a specific date are exempt from the statutory cooling-off period, because it concerns a service delivered on a fixed date. If you no longer need your ticket, contact us and we'll see whether we can help you resell it.
2. Problems accessing the event Were you denied entry at the venue? Please report this within 48 hours after the event. We need this timeframe to verify the issue with the organizer while the information is still available; claims that come in after that we unfortunately can't process. To honor your claim, we ask for objective evidence such as: • A scan report
• An official written statement from the organizer or venue staff
• A written confirmation from the ticket system As soon as we've received the evidence, we process your refund as quickly as possible.
• An official written statement from the organizer or venue staff
• A written confirmation from the ticket system As soon as we've received the evidence, we process your refund as quickly as possible.
3. Abuse safeguards
3A. False claims after attending the event Our buyer guarantee is meant for customers who actually experienced an issue. If our checks show that a customer did attend the event and then submits a claim in an attempt to receive an unwarranted refund, we cannot honor that claim. Evidence of false claims includes, among other things: a positive ticket scan at the entrance, photo or video footage of the customer at the venue, or confirmation from the organizer that the customer was admitted. In cases of confirmed abuse, the refund is declined and the account may be blocked. In serious cases, SeatShift may take legal action to recover damages.
3B. Misuse of the service Our service and the buyer guarantee are not intended for: • Submitting complaints about tickets that were correctly and timely delivered
• Intentionally causing harm to SeatShift or our sellers
• Repeatedly requesting refunds that do not fall under this policy If we determine the service is being used in this way, the refund may be declined, the account may be blocked, and further access to our platform may be restricted.
• Intentionally causing harm to SeatShift or our sellers
• Repeatedly requesting refunds that do not fall under this policy If we determine the service is being used in this way, the refund may be declined, the account may be blocked, and further access to our platform may be restricted.
4. Failure to deliver tickets In the rare event that we are unable to deliver your ticket(s), we will: • Offer an alternative ticket for the same event and date (if available)
• Offer credit toward a future event
• If no alternative is available, refund the original payment method SeatShift has a strong track record for ticket delivery. Such situations rarely occur.
• Offer credit toward a future event
• If no alternative is available, refund the original payment method SeatShift has a strong track record for ticket delivery. Such situations rarely occur.
5. Complaints & contact Do you have a complaint or refund request? Please contact us within 48 hours after the event: [email protected]
+31 85 060 5874 We assess each request carefully but reserve the right to deny any claim that does not meet this policy or involves abuse.
+31 85 060 5874 We assess each request carefully but reserve the right to deny any claim that does not meet this policy or involves abuse.
© SeatShift 2026, todos los derechos reservados.[email protected]SeatShift B.V.Scheggertdijk 547218NB Nederland98062743+31 85 060 5874
